Pickup & Delivery
Helpful Information for Enjoying Your Bakery Order
Everything you need to know about how orders come together — from your first message to the moment your treats are in your hands.
Start to Finish
Ordering Process Overview
Our ordering process is personal and simple. Here's how it works.
Send an inquiry
Use our contact form to tell us what you'd like and when.
We check availability
We review our baking schedule and current menu.
You receive a reply
We email you with availability and the details for your order.
Collect your treats
Pick up or receive your order as arranged in our reply.
Pickup Information
How Pickup Works
Pickup details — including the location and time — are arranged individually and shared in our email reply when your order is confirmed. This lets us coordinate each order around our small-batch baking schedule so your treats are as fresh as possible.
- Pickup details are shared by email once your order is confirmed.
- Please arrive at the time agreed so your order is ready for you.
- If your plans change, let us know as soon as possible by replying to our email.
Delivery
Delivery Availability
Ask about delivery when you inquire
Delivery isn't something we can promise for every order. If you'd like your treats delivered, mention it in your message along with your general area and date, and we'll let you know whether delivery can be arranged for that order.
Before We Bake
Order Preparation Considerations
- Lead timeSmall-batch baking takes planning. Contacting us early gives you the best chance of availability.
- Order sizeLarger orders may need more preparation time — share your quantity up front.
- Busy seasonsHolidays and special occasions fill up quickly, so plan ahead.
- Special requestsDietary questions or custom details should be included in your first message.
Fresh from Our Kitchen
Packaging and Freshness
Every order is cooled completely before packing. This prevents condensation, keeps crisp textures crisp and soft textures soft. We pack treats to protect them in transit so they reach your table looking and tasting the way they should.
Once your order is home, our category pages share storage tips for cookies, sweet breads, scones and brownies and bars.
Confirmation
Order Confirmation Guidance
Your order is confirmed by email
Sending the contact form is the first step, not a confirmed order. Your order is confirmed only after we reply by email with the details. If you don't see a reply, please check your spam or promotions folder.
Quick Answers
Common Ordering Questions
Where do I pick up my order?
Pickup details are shared in our email reply when your order is confirmed.
Do you offer delivery?
Delivery can't be promised for every order. Mention it in your inquiry and we'll let you know whether it's possible for your order.
How far ahead should I order?
As early as possible — small-batch baking means our capacity is limited, especially around holidays.
What if I need to change my order?
Reply to our confirmation email as soon as you can and we'll do our best to help.
Get in Touch
Contact Information
The best way to reach us about an order is through our contact form. Choose the inquiry type that fits your question, and we'll reply by email. You'll also find answers to many common questions on our FAQ page.
More from the bakery
Helpful Next Steps
Ready to Plan Your Order?
Tell us what you'd like and when you need it — we'll reply with availability and the details.